UNIT-1 (C) PERFORMANCE STANDARD

 Performance Standard: 

They are required levels of performance that establish the quality of work that must be done according to the expectations of the property. The key to consistency in service is the performance standards that the Executive Housekeeper develops, daily inspections & periodic performance. Evaluation should follow up with specific on-the-job coaching & re-training. This ensures that all employees are consistently performing their tasks in the most efficient & effective manner. Performance standards are achieved when:

  1. Cleaning methods are correctly selected and systematically followed.
  2. The ideal cleaning agents are used on the various surfaces involved.
  3. The correct pieces of equipment are used on the various surfaces involved.
  4. Cleaning tasks are carried out at required frequencies.
  5. All the employees carry out their cleaning tasks in a consistent manner.
  6. Time and motion studies are periodically carried out in the department to obtain best practices in housekeeping.

 

*******

Comments

Post a Comment

Popular posts from this blog

UNIT 1 (D) TIME AND MOTION STUDIES IN HOUSEKEEPING OPERATIONS

Image
  Time and motion study in housekeeping operations:  Extensive research in the form of time and motion studies to analyze work methods has helped the industry to find better and easier ways to carry out tasks and save time and energy. The time and motion studies for a task calculate how long it takes, on average, to perform a certain task. This helps in calculating staffing level s. TIME AND MOTION STUDY Time and Motion study, several staff members perform the same task (say, bed-making), one by one, their movements are studies and clocked. The results are compared and analysis is done as to how long it takes on an average to perform the task. The best practices derived from this study are then used by everyone so that the resulting performance will be more standardized and more predictable. Any of the methods discussed below can be used by the executive housekeeper to do a time and motion study in her department. 1.   Pathway chart:       T his techn...
Read more