JYOTI

  Time and motion study in housekeeping operations:  Extensive research in the form of time and motion studies to analyze work methods has helped the industry to find better and easier ways to carry out tasks and save time and energy. The time and motion studies for a task calculate how long it takes, on average, to perform a certain task. This helps in calculating staffing level s. TIME AND MOTION STUDY Time and Motion study, several staff members perform the same task (say, bed-making), one by one, their movements are studies and clocked. The results are compared and analysis is done as to how long it takes on an average to perform the task. The best practices derived from this study are then used by everyone so that the resulting performance will be more standardized and more predictable. Any of the methods discussed below can be used by the executive housekeeper to do a time and motion study in her department. 1.   Pathway chart:       T his techn...

  Productivity Standard It determines the quantity of work to be done by the department employees. Productivity standards must be determined in order to staff the department within the limitation with the hotel operating budget plans. Housekeeping Managers must know how long it should take a room attendant to perform the major cleaning tasks identified on the cleaning frequency schedules such as guestroom cleaning. Once this information is known, productivity standards can be developed; performance & productivity standards should be carefully balanced. If the quality expectations are set too high, the quantity of work that could be done may be low. Every hotel must develop their own productivity standards, as there are several factors that influence these standards, which vary from one property to another. Some of these factors may be: 1.       The type and age of the property. 2.       The type of surfaces involved and the degr...

  Performance Standard:   They are required levels of performance that establish the quality of work that must be done according to the expectations of the property. The key to consistency in service is the performance standards that the Executive Housekeeper develops, daily inspections & periodic performance. Evaluation should follow up with specific on-the-job coaching & re-training. This ensures that all employees are consistently performing their tasks in the most efficient & effective manner. Performance standards are achieved when: Cleaning methods are correctly selected and systematically followed. The ideal cleaning agents are used on the various surfaces involved. The correct pieces of equipment are used on the various surfaces involved. Cleaning tasks are carried out at required frequencies. All the employees carry out their cleaning tasks in a consistent manner. Time and motion studies are periodically carried out in the department to obtain best practic...

  Planning is probably the Executive Housekeeper's most important management function. Without proper planning, each day may present one problem after other. Since the Housekeeping is responsible for cleaning & maintaining so many different areas of the hotel. Planning should be undertaken in a systematic manner in order to obtain set objectives. The step by step planning process may differ slightly from one hotel’s housekeeping department to another’s and different terminology may be in use across companies, but essentially the sub-processes and tasks are the same. Housekeeping planning should be done on paper and needs to be properly documented. The questions that arise at the beginning of the planning process lead to the formation of the basic planning documents. Certain documents are essential and they are: PLANNING PROCESS: The step-by-step the planning process may differ slightly from one hotel’s housekeeping department to another’s and different terminology may be in...