UNIT- 1 PRODUCTIVITY STANDARD

 Productivity Standard

It determines the quantity of work to be done by the department employees. Productivity standards must be determined in order to staff the department within the limitation with the hotel operating budget plans. Housekeeping Managers must know how long it should take a room attendant to perform the major cleaning tasks identified on the cleaning frequency schedules such as guestroom cleaning. Once this information is known, productivity standards can be developed; performance & productivity standards should be carefully balanced. If the quality expectations are set too high, the quantity of work that could be done may be low. Every hotel must develop their own productivity standards, as there are several factors that influence these standards, which vary from one property to another. Some of these factors may be:

1.     The type and age of the property.

2.     The type of surfaces involved and the degrees and type of soiling.

3.     The accessibility of the work area from the service areas.

4.     The frequency of cleaning.

5.     The amount of traffic in the work areas.

6.     The type of cleaning supplies and equipment available.

7.     The function of the work area.

8.     The quality of supervision and inspection.

9.     The expected standards of cleaning.

10.         The quality of employees.

  Productivity Standard calculation for GRA

STEPS	GRA SERVICE	TIME
Step 1       Step 2   Step 3                         Step 4	Time taken to service one guestroom by GRA in accordance with the Performance Standards (set using Time-and- Motion Studies)   Total Shift Time of GRA   Total time available for Guest room servicing    Total Shift Time   Less: Beginning of Shift Duties   Less: Coffee /Tea Break   Less: Lunch Break   Less: End of Shift Duties     The number of rooms to be Cleaned by the GRA in 1 Day Shift is obtained by dividing the time available for servicing guestrooms by the time required to service one guest room.   Therefore the productivity standard for GRA is   The productivity Standard may also be expressed as	30 Minutes       9 hours = 9 x 60 minutes = 540 minutes   540 minutes   -10 minutes   -15 minutes   -45 minutes   -10 minutes = 460 minutes   460/30 = 15.33= 16 Rooms        16 Rooms per 9 Hours shift   30 minutes per room = 0.5 hours per Room per 9 Hour Shift