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UNIT-1 (C) PERFORMANCE STANDARD

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  Performance Standard:   They are required levels of performance that establish the quality of work that must be done according to the expectations of the property. The key to consistency in service is the performance standards that the Executive Housekeeper develops, daily inspections & periodic performance. Evaluation should follow up with specific on-the-job coaching & re-training. This ensures that all employees are consistently performing their tasks in the most efficient & effective manner. Performance standards are achieved when: Cleaning methods are correctly selected and systematically followed. The ideal cleaning agents are used on the various surfaces involved. The correct pieces of equipment are used on the various surfaces involved. Cleaning tasks are carried out at required frequencies. All the employees carry out their cleaning tasks in a consistent manner. Time and motion studies are periodically carried out in the department to obtain best practic...
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UNIT 1 PLANNING AND ORGANISING THE HOUSE-KEEPING DEPARTMENT (A) AREA INVENTORY LIST & (B) FREQUENCY SCHEDULE

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  Planning is probably the Executive Housekeeper's most important management function. Without proper planning, each day may present one problem after other. Since the Housekeeping is responsible for cleaning & maintaining so many different areas of the hotel. Planning should be undertaken in a systematic manner in order to obtain set objectives. The step by step planning process may differ slightly from one hotel’s housekeeping department to another’s and different terminology may be in use across companies, but essentially the sub-processes and tasks are the same. Housekeeping planning should be done on paper and needs to be properly documented. The questions that arise at the beginning of the planning process lead to the formation of the basic planning documents. Certain documents are essential and they are: PLANNING PROCESS: The step-by-step the planning process may differ slightly from one hotel’s housekeeping department to another’s and different terminology may be in...
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LAYOUT OF LINEN ROOM (TH & PR)

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LAYOUT OF LINEN ROOM PLANNING OF LINENROOM Location : The linen room must be such to facilitate the easy flow of linen to & from the laundry. In case a commercial laundry is being used the linen room should be accessible for receipt & dispatch of linen from the back entrance of the hotel. The linen room’s location must also facilitate the easy issue & receipt of linen from the guest floors & other departments. Therefore it should be near to the service elevators. The linen room should also be away from food & production areas as linen absorb odour easily. Space : The total space allotted for the linen room will depend on the size of the hotel & activities to be considered in the linen room. The minimum space requirement of the linen room is 6 sq. feet. Entrance : A common entrance & exit door should be there because of security reasons. It should be 4 feet wide & without a threshold. A stable type door is recommended so that unauthorized persons are ...
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