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UNIT 1 (D) TIME AND MOTION STUDIES IN HOUSEKEEPING OPERATIONS

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  Time and motion study in housekeeping operations:  Extensive research in the form of time and motion studies to analyze work methods has helped the industry to find better and easier ways to carry out tasks and save time and energy. The time and motion studies for a task calculate how long it takes, on average, to perform a certain task. This helps in calculating staffing level s. TIME AND MOTION STUDY Time and Motion study, several staff members perform the same task (say, bed-making), one by one, their movements are studies and clocked. The results are compared and analysis is done as to how long it takes on an average to perform the task. The best practices derived from this study are then used by everyone so that the resulting performance will be more standardized and more predictable. Any of the methods discussed below can be used by the executive housekeeper to do a time and motion study in her department. 1.   Pathway chart:       T his techn...
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LAYOUT OF LINEN ROOM (TH & PR)

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LAYOUT OF LINEN ROOM PLANNING OF LINENROOM Location : The linen room must be such to facilitate the easy flow of linen to & from the laundry. In case a commercial laundry is being used the linen room should be accessible for receipt & dispatch of linen from the back entrance of the hotel. The linen room’s location must also facilitate the easy issue & receipt of linen from the guest floors & other departments. Therefore it should be near to the service elevators. The linen room should also be away from food & production areas as linen absorb odour easily. Space : The total space allotted for the linen room will depend on the size of the hotel & activities to be considered in the linen room. The minimum space requirement of the linen room is 6 sq. feet. Entrance : A common entrance & exit door should be there because of security reasons. It should be 4 feet wide & without a threshold. A stable type door is recommended so that unauthorized persons are ...
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UNIT-1 (C) PERFORMANCE STANDARD

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  Performance Standard:   They are required levels of performance that establish the quality of work that must be done according to the expectations of the property. The key to consistency in service is the performance standards that the Executive Housekeeper develops, daily inspections & periodic performance. Evaluation should follow up with specific on-the-job coaching & re-training. This ensures that all employees are consistently performing their tasks in the most efficient & effective manner. Performance standards are achieved when: Cleaning methods are correctly selected and systematically followed. The ideal cleaning agents are used on the various surfaces involved. The correct pieces of equipment are used on the various surfaces involved. Cleaning tasks are carried out at required frequencies. All the employees carry out their cleaning tasks in a consistent manner. Time and motion studies are periodically carried out in the department to obtain best practic...
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